Flowers by M Ceylon - Privacy Policy
Flowers by M Ceylon (hereinafter referred to as “Flowers by M Ceylon,” “we,” “our,” or “us”) is committed to respecting your privacy and protecting your personal information in accordance with applicable data protection and privacy laws.
When you choose to share personal details with us – for example, by placing an order, making an inquiry, or using our website and online services – you can trust that we will use your information responsibly and only for the purposes of serving you better.
We do not sell, rent, or misuse any personal data you provide. Your information will only be used to complete transactions, improve our services, and address any customer service matters.
This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with Flowers by M Ceylon. We encourage you to read this statement carefully, together with any specific terms and conditions related to our products and services.
- Personal Information Collection
We collect personal information with your knowledge and consent, usually when you:
- Place an order for flowers or related services
- Contact us with inquiries
- Subscribe to updates or promotional offers
- Provide feedback, respond to surveys, or engage with us through social media
- Submit applications (e.g., for careers or collaborations)
The types of personal data we may collect include:
- Name, postal address, and contact numbers
- Email address and communication preferences
- Payment information (credit/debit card details)
- Special instructions related to orders (e.g., gift messages)
This information will only be used for the purposes stated at the time of collection.
- Non-Personally Identifying Information
We may also collect general, non-identifiable information (such as browser type, device information, and site usage statistics) to help us improve our website, services, and customer experience.
- How We Use Your Information
Your information may be used for purposes including but not limited to:
- Processing and delivering your orders
- Communicating order updates, promotions, and special offers
- Handling inquiries, feedback, or complaints
- Conducting market analysis to improve our products and services
- Verifying your identity when necessary for security and fraud prevention
We may also occasionally share carefully selected updates about new products or offers that may be relevant to you. You will always have the option to opt out of such communications.
- Disclosure of Information
We will never sell or trade your personal information. However, we may disclose your data in the following situations:
- To trusted service providers (e.g., payment processors, delivery partners) when required to complete your transaction
- If legally required by government or regulatory authorities
- In the event of a business restructuring, where information may be transferred under the same privacy obligations
- Cookies
Our website may use cookies to enhance your browsing experience by remembering your preferences. These are small text files stored on your device. You may choose to block or manage cookies through your browser settings, but this may affect website functionality.
- Information Security
Flowers by M Ceylon takes your data security seriously. We apply industry-standard measures, including encryption, secure payment gateways, and restricted access protocols to protect your information from unauthorized access, misuse, or loss.
However, please note that communication over the internet (such as email) may not always be fully secure. While we do our best to protect your data, we cannot take responsibility for risks beyond our control.
- Your Consent
By sharing your personal information with Flowers by M Ceylon, you consent to its collection and use in line with this Privacy Policy.